Sick and tired of it all

Usually I am a very reasonable person. I don't ask for much, just that others do their jobs. When they don't that's where I get rather pissed off. Case in point. They told us, in training for this job, that we were to only support up to 04 program. The other tier agents have the older programs and can help customers fix the issues they have. That is what they told us. So i get a call today with a 01 program. I call tier 2. the agent told me we no longer support it and there is not help for them. Then he hung up. So I am left to tell the customer that we can't help him. Gee I wonder if the customer feels all warm and fuzzy now that his software company can't help him. I have basically had it with working here. There is NO communication and whats worse is that the floor manager emails everyone trying to create unity and no one listens to him. So I am fed up, pissed off, done with this place. I thought other places had problems. this takes the cake so to speak.
On a lighter note I did find a job that is hiring for a sous cook. It'll be 1.5 less then what I am getting now, but I can do what i love to do. Plus it is full time, and I will have Fri and sat off. It will stink for church, but sometimes you need to change things up and have to sacrifice something for something. Maybe I can talk to them to get out early to make it to church, but you never know. I can always put in the extra hours on another day just to make sure stuff gets done. So we will see. Or I may see if I can get back with Winegars as a baker again. Who knows. I am just sick and tired of being told one thing then get bitched out when I do it and then told something else. I know for dang sure I am not going to go to HRBlock to get my taxes done when there are so many issues with this program. Just letting you know FYI.